POLICIES

All designs are to be paid at the time of service. Production begins when payment and email requirements are received.

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Not sending a requirement email may delay your project. Your purchase will be incomplete if you submit specifications outside of email. Each service has these requirements:

 

Send customer care emails to unltdgraphicsanddesign@gmail.com. This includes project queries, late delivery, and missing items. Project queries sent via personal messaging may be dismissed. PLEASE DO NOT INQUIRE ABOUT ORDER BEFORE 7 BUSINESS DAYS. Estimated wait time for graphic design services is 14 business days, while web design is a thirty-day to sixty-day process. Timeframes are estimates, not guaranteed. Turnaround time depends on project scope and design complexity. No calls without appointments. Multiple communication channels (email, text, Facebook messaging) might confuse orders and postpone projects. ​

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Abandoned Projects- every project has an estimated timeline including approximate start and completion date. Please respect our agreed upon timeline and respond to all communication in a timely fashion. This includes revision requests once the project has commenced. A project will be considered if we have not heard from you in 30 days. If you contact us after a 30-day abandonment period, a startup fee may apply.

 

Quality takes time, and we want to provide the best quality possible. UNLTD needs patience to provide the best possible service. Production delays may extend wait times for some designs. This is typical and does not necessarily indicate a project issue. Please let us know if launch dates or deadlines are urgent, but please consider this when scheduling events or product launches. For graphic design projects that must be completed within less than 14 days after purchase, we propose rush delivery.

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CUSTOMER AGREEMENTS

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A zero-tolerance policy is in place regarding abusive conduct. This constitutes, but is not restricted to, threatening, publicly slandering, or publishing about your designer concerning a project-related issue; such actions will promptly lead to the cancellation of your order. Orders terminated in consequence of abusive conduct will result in the forfeiture of any entitlements to a reimbursement with alternative services of equivalent value, design, or product. Noncompliance with this policy will result in legal repercussions and exclusion from future projects.

 

 Maintaining the integrity of our brand and ensuring a productive workflow are the reasons for this. Please email unltdgraphicsanddesign@gmail.com with any inquiries regarding customer service. Responses will be provided within 24 hours, and resolutions may require an additional 72 hours. Requests for customer assistance (such as project updates or reporting a problem with your product or service) should not be sent over Facebook or Instagram personal messaging.

 

All orders are non-refundable due to the organizational structure of our company and the innovative nature of our work. Much of what we do (such planning, advising, and developing creative concepts that go into a design) does not exist in the physical world and is thus considered intellectual property. UNLTD retains the right to receive payment for these services, Irrespective of the project's ultimate result. Delayed deliveries or missing deadlines do not qualify for refunds. Once production and labor have commenced, drafts have been delivered, or time has been reserved for your account, resulting in the denial of other potential projects, ABSOLUTELY NO REFUNDS will be issued. The client forfeits the right to a refund in the event of cancellation of a product or service. In the event that the cardholder's bank challenges an order, legal action may be pursued for libel, breach of contract, or larceny by deception, notwithstanding the no-refund policy.

 

It is the responsibility of the customer to thoroughly review all information provided at the time of order placement, which includes the list of prerequisites necessary for order processing. Noncompliance with these requirements may lead to a postponement of services or, in certain instances, the cancellation of your order without any recompense or product. Neglecting to peruse all the information furnished during the purchase process will detrimentally affect your customer experience and restrict our capacity to generate or produce for you.

 

THIS AGREEMENT IS EXPECTED OF ALL CUSTOMERS, WITH NO EXCEPTIONS.  By proceeding with the order placement process, you confirm that you agree to and make a commitment to adhere to the aforementioned guidelines. Noncompliance with this agreement shall lead to the immediate termination of your account and the nonrefund of any products, services, or funds